Sunday, 26 April 2015
Login |  Register 
 
Find Products or Services in your local community
Sunday
Low  44°
High 58°
Monday
Low  38°
High 49°
Tuesday
Low  39°
High 68°
Wednesday
Low  40°
High 72°
Thursday
Low  48°
High 79°
Friday
Low  54°
High 85°
Saturday
Low  55°
High 87°
Current Temperature in Liberal KS is 48°  
KSCB Radio News US National Business Health & Science Political World Sports Top NPR Headlines Sports National Headlines
SWMC Awarded Rural Healthcare Organization of the Month
05/08/2014

Placing focus on perfecting the patient care experience has earned Southwest Medical Center recognition as the Studer Group’s Rural Healthcare Organization of the Month for May 2014.

 The Studer Group is a consulting group which works with hundreds of hospitals across the country to achieve and sustain clinical, operational and financial success using evidence-based leadership development and patient care tools.  Southwest Medical Center’s team of employees, physicians and board members agreed to enter into a partnership with the Studer Group in September 2012.

 Using Studer Group’s patient satisfaction tools, focusing on leadership development and working closely with their coaches, SWMC has achieved sustained improvements in areas of patient care and employee retention. The overall rating of the Emergency Department for 2013 shows a nearly 13 percent increase in patient satisfaction compared to scores prior to SWMC’s partnership with the Studer Group in 2012. Employee turnover rates fell nearly 6 percent from 2012 to 2013 while full-time and part-time RN turnover fell 7 percent from 2012 to 2013.

 “Every month, Studer Group honors an organization that stands out from its peers and serves as a premier example of what is right in healthcare with a Healthcare Organization of the Month award,” Studer Group explained in a letter, “Each recipient is considered a ‘Fire Starter’ hospital - which is one that keeps the true essence of the organization alive and thriving…Fire Starters ignite the flame of service and caring for others that guides and supports the organization and results in measurable positive outcomes.”

 Studer Group initiatives implemented at Southwest Medical Center include quarterly Leadership Development Institute training for managers and supervisors, employee forums, hourly rounding on patients, rounding on employees, improved communication with patients, organizational goals, thank you notes, discharge phone calls and more.

 “If there’s one thing we’ve learned in our journey with the Studer Group, it’s that change can be difficult. However, when you have the right goals, the right team, and the right processes in place, change becomes not only attainable, but very exciting,” SWMC President and CEO Bill Ermann said, “Our employees consistently receive comments from patients and visitors that something about Southwest Medical Center is different – that employees go out of their way to assist them or that patient care staff take more time to explain processes to patients and families. Our community is recognizing our efforts and that’s the most encouraging sign of all – we are pleased to hear about the positive impact our team has made in improving people’s lives.”

 

© SWMC press release
You will need to be logged in to leave a comment.
Please Login

characters left

The posting of advertisements, profanity, or personal attacks is prohibited.
Click here to review our Terms of Use.



MOST VIEWED STORIES
Former Plains State Bank President Indicted
120 LB Woman Crushes Steak Eating Record at Big Texan
Fatal Shooting In Garden City Investigated
Three More Arrested In Garden City Murder
Bond Set At $1.3 Million In Garden City Murder Case
World Record Toss In The 46th Annual Cow Chip Competition
480 Board Approves New Courses at LHS
Billy's Ayr Lanes Supports Community by Hosting Bowl For Kids’ Sake Event
LHS Hires Former Barton Coach for Girls Hoops Program  
Four LHS Athletes Sign  
Click Here For All Stories

LATEST STORIES
Saints Win Jayhawk West 11th Time in 15 Years
LHS Baseball Clobbers Colby
Redskins Remain Ranked Fifth in 5A
Redskins Take Third at Haysville
Wichita Southeast Dominates Liberal
Baker Arts Center Announces "Oceans Of Art" Winners
Sylman Pando is Mead Lumber Athlete of the Week  
Three More Arrested In Garden City Murder
LHS Golf Shows Improvement at Dodge City
Redskin Tennis Competitive in Dodge City
Click Here For All Stories
Click Here for KSCB Talk Radio 1270 am
Click Here for B107.5
Click Here for The Legend 102.7
click Here for ozzBlog
Click Here for the Emergency Alert Hanbook

©2015 Seward County Broadcasting Company, Inc.
1410 N. Western Ave. Liberal, KS 67901

Emergency Alert System | EEO Public Report Form | The Public and Broadcasting

Powered by Radio Media Group